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RESHAPE
Even successful operations can lose momentum or need to evolve. Market shifts, service inconsistencies, or structural issues often require an objective partner to identify gaps and drive transformation.
Dôme helps hospitality businesses regain clarity and alignment through tailored consulting, audits, and repositioning strategies. We combine data, observation, and hands-on coaching to deliver measurable improvement.
Hospitality Consulting,
Audits & Repositioning
How We Can Assist
Our hospitality consulting and repositioning services support owners and operators who want to strengthen performance or prepare for the next stage of growth:
01.
Strategic consulting for repositioning or transformation of existing hotels, restaurants, and lifestyle concepts
02.
Feasibility studies and market analysis for new ventures or brand extensions
03.
Operational, financial, and quality audits to pinpoint performance issues and opportunities
04.
Quality programs and service-excellence initiatives that elevate the guest experience
05.
Mystery guest evaluations with practical training follow-up for frontline and management teams
06.
Branding, marketing, and sales strategy optimisation aligned with your target markets
07.
Organisational restructuring and troubleshooting to support sustainable, profitable operations
Project Snapshots
Restaurant Group Service Audit & Turnaround
We conducted an operational and service audit for a multi-unit restaurant group facing inconsistent guest feedback and margin pressure.
By redesigning SOPs, clarifying service standards, and coaching key teams, we helped implement a new operating model that led to higher customer satisfaction scores and improved financial performance.
Our Approach
1
Analytical and
action-oriented
Data, observation, and benchmarks translated into clear priorities
2
Collaborative process with management teams
Solutions built together, not imposed from outside
3
Designed for practical, measurable results
Focused on impact you can see in guest scores and P&L